Hilltrek Outdoor Clothing are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Our Contact details:
Hilltrek Outdoor Clothing
Phone: 013398 86062
Fax: 013398 87648
VAT Number 816915513
Registered office as above
Company Registration Number SC201091
|Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency. We accept Visa and Mastercard. You may send your credit card information via phone or over the Internet using our secure payment providers Worldpay and Paypal. Please note that Worldpay takes full payment at the time of placing an order, and we have no control over this. When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
Made To Measure and Customised Clothing
Please note that we reserve the right to increase the price of a made to measure or customised garment when the dimensions of the garment require a change in our standard pattern. We will advise this price change before manufacturing the garment.
|Shipping And Handling In the UK we use a courier or Royal Mail trackable delivery services for all items above £60. They are also insured to the replacement value. |
In the UK we only charge £7.95 for delivery above £60 and below £60 we charge £2.50.
Delivery is free of charge on orders above £350 in the UK
In the EU, outside the UK, we charge £12 for orders above £60 and £5.50 for orders below £59.99
For deliveries outside the EU we charge a flat rate of £20.
|Delivery Schedule If the item which you have ordered is in stock we guarantee delivery within 3 days in the UK|
If you require faster we will use Royal Mail Special Delivery Next Day delivery* which guarentees delivery to most UK addresses will be by 1pm the next working day. We reserve the right to charge you extra for faster delivery.
Please refer to www.royalmail.com for further information.
International orders are generally received in under 10 days.
|Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
Good things do take time and if one of our Hilltrek manufactured items is not in stock it may take up to 6-8 weeks to deliver. Made to measure and customised garments may take up to 12 weeks when we are busy. If you want it faster please let us know.
|Tax Charges For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.|
|Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.|
|Guarantee We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee.|
All products we sell and manufacture come with a standard guarantee against manufacturing and fabric defects.
Some manufacturers including Páramo, and our own Hilltrek, manufactured clothing have a 'Lifetime Guarantee which does not include accidental damage or wear and tear. It is important that you follow the guidelines for care of the garment or equipment or otherwise the requirements of the guarantee may not be fulfilled.
Please note that any damage to one of our garments through normal "wear and tear" or accidental damage can be repaired for a reasonable cost. Please refer to our customer services section.If you return an article for repair charges for shipping and insuring your package are your responsibility. Please be sure to insure the contents of your package prior to shipping as we cannot be responsible for uninsured packages. Items sent in for warranty repair must have a Return Authorisation Number and should be shipped to: Hilltrek Ltd, Ballater Rd, Aboyne, Aberdeenshire, Scotland, UK, AB34 5HN
|Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 013398 86062 (International +44 013398 86062) or fax us on 013398 87648 or write to us at:|
You can also reach us through twitter @hilltrek and on Facebook at https://www.facebook.com/hilltrek/
Data collected by this site is used to:
a. Take and fulfill customer orders.
b. Administer and enhance the site and service.
c. Disclose information to third-parties for goods delivery purposes
d. Register to receive the Hilltrek Newsletter only when you have agreed to receive it.
Note that we use a third party digital email company to send out our newsletter. If you have registered to receive our newsletter your details will be held on an area on their server, to which we only have access. Other than this case your details will not be passed to third parties.
|Returns Policy You have the right to cancel within seven days of placing your order with us, or seven days of receipt of the goods (whichever is the longer). |
If you cancel your order, your payment will returned in full with the exceptions listed below.
We will repay you within 7 days of receipt of the goods at Hilltrek or confirmation of postage and receipt of tracking details.
If you wish to cancel your order please inform us by email at firstname.lastname@example.org.
Charges for shipping and insuring your package are your responsibility. Please be sure to insure the contents of your package prior to shipping as we cannot be responsible for uninsured packages.
If you have requested non-standard (e.g. express delivery) in your order we reserve the right to charge you for the difference between this cost and our standard shipping cost.
We reserve the right to retain 25% of the price of a customised or made to measure garment if the order has been cancelled after the manufacture of the garment has started.